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CAMRA's Good beer Guide App FAQ's

CAMRA’s Good Beer Guide App

FAQ’s, Terms and Conditions and Legal

Find some solutions to commonly asked questions from user’s of CAMRA’s Good Beer Guide App

What devices is the Good Beer Guide app available on?

The Good Beer Guide app is available on both iOS and Android devices. While the app will function on tablets it is optimised for smartphones.

What is the difference between Good Beer Guide pubs and non-Good Beer Guide pubs?

All of the pubs that are included on the Good Beer Guide app have been selected by CAMRA branches across the country. Those that are denoted as “Good Beer Guide” are pubs that have been selected in CAMRA’s Good Beer Guide publication, the UK’s best-selling independent pub and beer guide and therefore considered Britain’s best pubs.

How do I subscribe to the app?

To subscribe to the app, simply tap the person icon on the bottom navigation, followed by the cog in the top to get to the “Subscribe” page where you will be given a list of options. You will then complete the purchase via the the relevant App store.

You will also be presented with prompts to subscribe throughout the app whenever you hit the limit for free usage.

I bought a subscription on the app but I still don’t have full access - help!

This could be the case if you are using a different email address on the app than on your Play or Apple store account. It can be easily fixed by going onto your profile page, tapping the cog in the top right corner to find the “subscription info” page where you can “restore subscription”.

If the issue persists, you may be logged into the app with a different email address than the one you signed up with. If this is the case, you will need to log in with the correct email account. If you are still having problems, please contact the support team.

I can’t log into my account

If you have used a previous version of the Good Beer Guide app, you may experience trouble logging in for the first time. Make sure that you are using the same email address that you registered on the old app in the first instance. You can also try the “reset password” option to generate a reset code which is valid for ten minutes to allow you to amend your login settings.

If the problem persists, contact the support team who can provide a reset code which will be valid for 24 hours.

I have forgotten my password

If you have forgotten your password, simply click on “forgot my password” when you first launch the app. You will be asked to fill in your email address, which will generate a reset code to be sent to your email address. Check your emails and enter it into the next screen along with a new password. The code is valid for ten minutes to allow you to amend your login settings.

If the problem persists, contact the support team who can provide a reset code which will be valid for 24 hours.

How do I search for a pub?

To search for a pub, make sure to put the name of the pub in the top search bar and the location in the second search bar down. The location search bar is marked with an arrow symbol, and will help you with your search.

If you want to mark a pub that you are visiting, simply tick the box that appears in the corner of the banner image on the pub’s page, or click “I’m here”.

How do I search for a location?

There are two inputs on the pub search – one that sets your location, and one that searches for a given pub in that location. To set a specific location for your search click on “Current location” to enter a postcode or town or search nationally.

How do I search a beer?

To search for a beer just select the beer icon from the bottom navigation. Here you can search for beers via the beer name or brewery. You can also change the top tab to display beers that you’ve already posted about.

How do I filter pub results?

You can filter the pub results from your search by tapping the blue “Filters” button at the bottom of the list. This will load up a screen allowing you to select certain pub criteria, such as “only GBG pubs” or “pubs with parking”, for example. You will see the count at the top reduce as you apply more filters and the number of filters applied will be listed on the blue button so that you know when you have filters applied to a search.

What is a post?

A post is where you share the beer that you’ve tagged and the pub you’ve tried it in on your newsfeed. If they are public then other people can view, like and comment on your post. If you create your post as private then only you can see this information.

How do I follow others?

To follow someone, simply tap the person icon at the bottom right hand of the lower navigation and click “Following”. Here you will be able to see who you already follow and follow new people by tapping on the + icon in the top bar where featured users can be found. You can also import people from your phone contacts or enter a full email address in the search to find someone you know.

Why would I follow people?

Following people allows you to see what beers and pubs they are enjoying, adding a social dimension to the app.

How do I make my account private?

Simply click the bottom right navigation (person icon), then tap the cog icon in the header to select “Edit Profile”. From this screen you can toggle the “Private Account” option on and off.

If you used a previous version of the Good Beer Guide app, your account has been transferred over as a private account. New accounts on the new app are public by default.

What is private mode?

Private mode stops other users from searching and finding you, following you or seeing your visits and beers tasted. It also disguises the number of posts you’ve made and hides your posts. While in private mode, the default privacy of a new post is private.

What is a private post?

A private post is a post that only you can see which can be made on either a beer or pub. Private users create private posts by default and public users create public posts by default. However, a public user can create a private post by changing the privacy setting for that specific post by using the toggle switch on the “Create Post” page.

What is a public post?

A public post is a post that can be seen by the people who follow you. Your followers can like or comment on your post, enabling a conversation about the beer or pub. If a follower comments on your post you will receive a notification to let you know. By clicking on the commentator’s name you can view their profile and follow them back. Public users will create public posts by default.

How do I turn off notifications?

You can turn off notifications through your handset’s notification option. Each device is different, but this is normally found in the general settings menu.

How do I record a pub visit?

To record a pub visit simply load the pub page on the app and tap the circle in the bottom left of the pubs photo. This will change the circle to a ticked circle and record the visit. The date can later be edited from your visits list in the MyGuide screen.

How do I remove a pub visit?

You can remove a pub visit by opening the pub page in the app and clicking the tick in the bottom right corner of the pub photo. The app will ask you to confirm that you want to remove this visit. Confirming this will delete the visit.

How do I mark a beer as tasted?

When visiting a beer page in the app you can mark a beer as tasted by click the check box next to the text “Tasted?”. To add a note in about a beer, select “I’m drinking this”, which will allow you to create a post about that beer.

How do I remove a tasted beer?

To remove a tasted beer simply visit the beer page and deselect the checkbox next to the text “Tasted?” You will be asked to confirm that you wish to remove this beer from you tasted list, doing so will delete this beer from your list.

Where are my previous pub visits?

You can view your previous pub visits simply by tapping the person icon in the bottom right hand corner of the lower navigation and selecting “My Visited Pubs”. This will show you all of your pub visits in date order.

You can then swipe left to edit the date of a visit, or select the entry to view pub details. You can also remove the visit by clicking on the pub photo’s bottom right toggle in the pub details section.

App can't find my location when searching

Ensure location services are turned on and the GBG app has access to the device location settings. This will vary between manufacturers.

For IOS devices : https://support.apple.com/en-gb/HT207092

For Android devices: https://support.google.com/accounts/answer/6179507?hl=en

For Xiaomi devices try the following:

First

  1. Go to Security App -> Permissions -> Click on the gear icon on the top right of the permissions window -> Enable Permission Manager
  2. Press back button once -> You will now reach permissions window
  3. Tap on Permission option there -> Scroll down and select Maps -> Make sure there is a green tick mark near Get Location info.
  4. If no green tick mark-> tap on Get Location info -> Tap on Accept.

Then

  1. Go to Settings -> Additional Settings -> Privacy ->Location -> Make sure Access to my location is turned on
  2. Make sure Location Mode is set to High Accuracy
  3. Make sure Allow background location is turned on
  4. Tap on Background Location Access -> and check GBG app has a tick mark on its right side
  5. Tap on Location Access -> Make sure GBG app is shown here.
The app is taking too long to load

Occasionally the app may take a long time to load and not perform optimally. This may be for a number of reasons:

  • You may be running the app on an Android using an older version than 5.0
  • You may be running the app on an iPhone using an older version than 8.0
  • You may have poor signal or a slow data connection – the app requires an internet connection to function properly
  • You may have other apps running on your phone which could be using up available space and memory

Unfortunately, devices older than five years can experience performance issues so it is best to keep them up-to-date. You can also try checking your internet signal and the number of apps running on your device to resolve the problem.

The app is not loading and crashing with a white screen

Some parental controls will prevent the app from funtioning due to the content containing “alcohol”. Please check your parental controls are set to off on your mobile phone and/or internet service provider account. (You may need to login to your internet service provider account via their website admin.)

Legal and Terms and Conditions

Find details of the Legal and Terms and Conditions here

Legal

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If you do not wish to be contacted please email us at membership@camra.org.uk and we will remove your contact information from our records.

Terms and Conditions

Our Privacy Policy

Here you can read all about how CAMRA manages your personal information. Don’t worry though, we’re very careful.

At CAMRA we are committed to safeguarding and preserving the privacy of our visitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.

Terms and Conditions

Last updated: September 01, 2017 Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the Good Beer Guide mobile application (the “Service”) operated by Campaign For Real Ale Ltd (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


Purchases
You are encouraged to familiarise yourself with your rights contained within the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999. If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that Campaign For Real Ale Ltd is not responsible for any loss or damage arising from the submission of false or inaccurate information. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases. We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. You expressly agree that Campaign For Real Ale Ltd cannot accept any liability for loss or damage arising out of such cancellation. We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.


Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section “Availability, Errors and Inaccuracies” is without prejudice to existing statutory rights.


Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness. By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms. You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.


Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.


Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Campaign For Real Ale Ltd. Campaign For Real Ale Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Campaign For Real Ale Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Indemnification
You agree to defend, indemnify and hold harmless Campaign For Real Ale Ltd and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.


Limitation Of Liability
In no event shall Campaign For Real Ale Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Campaign For Real Ale Ltd its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.


Exclusions
Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will Campaign For Real Ale Ltd ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by Campaign For Real Ale Ltd or any person for whom Campaign For Real Ale Ltd is responsible, and even if Campaign For Real Ale Ltd has been advised of the possibility of such loss or damage being incurred.


Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.


Privacy Policy and Cookie Policy
Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.


Contact Us
If you have any questions about these Terms, please contact us.


Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at gbgappsupport@camra.org.uk

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